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† Offer available to new Everyday Pet Insurance policyholders, and is limited to 1 membership per eligible policy. The free membership offer (valued at $199p.a) is from the date of your policy commencement, provided your Everyday Pet Insurance policy remains active. You are not eligible to redeem the free membership subscription for cash or credit. VetAssist is a separate subscription based service to the Everyday Pet Insurance product, and is provided independently by Everyday Insurance third party service provider, VetChat Services Pty Ltd (VetChat). Click here for full VetAssist Service terms and conditions. Everyday Insurance reserves the right to vary or remove this offer at any time and will provide reasonable notice of any such changes.
What is VetAssist?
VetAssist connects you to licensed Australian vets via video or chat online. All Everyday Pet Insurance customers get free† access to vet advice through VetAssist, available online 24/7.
Get expert advice from licensed Australian vets.
Our team of experienced and qualified Australian veterinarians are here to provide reliable and trustworthy guidance for your pet's health.
Pet care that fits your schedule. Chat with a vet anytime, anywhere.
Whether it's 3am or you're far from home, VetAssist connects you with a vet online 24/7 from your phone, tablet, or computer.
Exclusive for Everyday Pet Insurance policyholders.
Get free † access to VetAssist. It's just one of the ways we help you keep your furry friends happy and healthy.
How do I access VetAssist via My Insurance Portal?
Access and activate VetAssist via your My Insurance Portal account.
Already have an account? using your email and password.
New to VetAssist? To access VetAssist, you need to . Your email address for your My Insurance Portal account and your VetAssist account must match. This is a one time set up to ensure your email IDs match.
Need help? Get in touch with our Customer Care team on 1300 10 1234 during our operating hours.
Connect via the VetAssist tile in My Insurance Portal dashboard.
On your My Insurance Portal dashboard, click on the VetAssist tile under 'Associated Services'. Once you log onto VetAssist, you can choose to video call or chat with a vet, who may be able to assess your pet's situation. You can upload photos and videos via the chat function.
The vet will usually answer within a few minutes, however, during busy periods, you may wait up to 15 minutes.
Please note that VetAssist vets do not prescribe medication.
What happens after your consultation with the vet.
The same vet will follow up via email within 24 hours after your consultation to check-in and see how you and your pet are doing. You will also receive a transcript of your conversation or notes left by the vet.
Have more questions? Read our FAQs.
What the VetAssist vets can help you with during your consultation.
Use VetAssist for those moments when you need advice and your local vet is unavailable, or when you notice changes in your pet such as:
Skin conditions including allergies and itchy skin.
Vomiting or diarrhoea.
Coughing or sneezing.
Sore paws or broken nails.
Minor cuts or infections.
Gums and teeth.
Smells.
Diet or weight issues.
Behavioural problems.
Things to know.
No excess or hideen fees: enjoy expert and reliable vet advice with no excess or hidden fees. This service is free† for Everyday Pet Insurance policyholders as long as your account is active.
VetAssist consults: you can use the service for consultations as often as you need. The consult is usually 15 to 20 minutes long. Vets are not able to prescribe medication or provide you with any information about your insurance policy. Any consultations with VetAssist do not guarantee an approved claim.
VetAssist access: to access VetAssist. All the notes from your consultation will be emailed after your consultation, and also saved on your account for future reference.
In the event of an emergency, you should contact your vet immediately.
Meet the veterinarians at VetAssist.
Our dedicated team of experienced veterinarians and compassionate support staff are commited to providing the higest level of care for your furry companions. Should you have any questions or concerns, our knowleadable team is ready available to offer guidance and support. Rest assured, your pet's health is in capable hands.
Dr Claire Jenkins.
Dr Claire Jenkins is a QLD graduate with over 15 years experience as a neighbourhood veterinarian in Australia and the UK. Animal lover and the founder of VetChat, born from a passion to help pet carers everywhere access trusted advice earlier, for healthier, happier pets.
Dr Liz Shaw.
Dr Jessica Spirou.
Dr Lucy Crane.
Dr Abby Masters.
Dr Rebecca Dowling.
Dr Abbie Couper.
Dr Sarah Molloy.
Frequently asked questions.
VetAssist is a free service provided to you for being an eligible Everyday Pet Insurance customer. This means that you don't have to worry about claiming for it.
You have 24/7 access to VetAssist during your subscription. Everyday Pet Insurance reserves the right to cancel your VetAssist subscription due to unreasonable or excessive usage of the service.
The VetAssist vets are there to help you with any questions you have about new or current conditions, tips on feeding your pet, any behavioural symptoms and general Vet advice.
Common topics include skin conditions, minor cuts and infections, dental and teeth hygiene, bad smells, behavioural issues, feeding guides, training tips and many more.
VetAssist vets are all licensed Australian Vets who have been in the industry for over 5 years. All Vets are also pet owners, so they understand the importance and stress for caring for your pet when they are ill.
Your VetAssist access will be valid until the cancellation or expiration of your Everyday Pet Insurance Policy. Everyday Insurance reserves the right to vary or cancel a free VetAssist membership at any time without notice.
In an emergency, please go directly to your Vet. In non-emergencies, pets are triaged online within minutes so that you know the best action to take for your pet - whether that be monitor and manage at home or need to be seeing your Vet for further treatment. The VetAssist Vet consultations are designed for early diagnosis and to help you decide on the best next steps.
Why our customers picked Everyday Pet Insurance.
Pet Insurance Info Hub.
Important information.
* Number of Everyday Pet Insurance policyholders who used the VetAssist service and attendance at the vet was not recommended for that issue. Based on VetAssist data from January 2019 to April 2023.
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Testimonials are based on individual circumstances and may not reflect your experience. They may be influenced by factors such as cover options, excess, risk ratings, and available discounts, as well as the person’s own objectives, situation and needs. All claims are assessed on a case by case basis and subject to the terms and conditions including limits and exclusions of the insurance policy.
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Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.
