Car Insurance Useful Documents

Here are some useful documents about your Car Insurance to help you find the right answers and keep you updated on any changes which might affect your policy. If you need more information or have any questions you can  read our FAQs or call us on 1300 10 1234 between 8am - 8pm (AEST/AEDT) Monday to Friday and 9am - 5pm (AEST/AEDT) Saturday and Sunday (except public holidays).

Product Disclosure Statement and Target Market Determination

Car Insurance Product Disclosure Statement - Combined PDS & FSG

Dated 1 February 2023

Applies to new policies purchased on or after 15 Feb 2023 and existing policies renewing on or after 17 March 2023

Read PDS

Target Market Determination
 

Dated 1 February 2023

Applies to new policies issued on or after 15 February 2023 and existing policies renewing on or after 17 March 2023

Read TMD

Forms and other documents

Privacy Collection Notice
 

This document explains how we collect, use, share and protect your personal information
 

Read notice

General Insurance Code of Practice

This document provides a detailed explanation of the General Insurance Code of Practice
 

Read document

Premium, Excess & Discount Guide

This guide explains how we calculate your premium, any applicable discounts, and excess amounts in case of a claim

Read guide

Price Beat Terms & Conditions

This offer is no longer available to new customers. Applies to existing policies purchased before 15 February 2023

Read document

Duty to Answer Honestly
 

This document provides a comprehensive explanation of your Duty to Answer Honestly
 

Read document

NSW Emergency Services Levy Notice 2022

This document provides a detailed explanation of the NSW Emergency Services Levy Notice 2022
 

Read notice


Find your Certificate of Insurance in My Insurance Portal


Legacy Car Insurance Product Disclosure Statements

Previous Car Insurance Product Disclosure Statement (Dated 1 September 2021)
Applies to new policies issued between 1 September 2021 – 14 February 2023 and existing policies renewing between 1 October 2021 – 16 March 2023

 

Premium, Excess & Discount Guide

Duty to Answer Honestly

Target Market Determination (TMD) (Dated 1 September 2021)

Applies to new policies issued between 1 September 2021 – 14 February 2023 and existing policies renewing between 1 October 2021 – 16 March 2023.  

 

Previous Combined PDS & FSG (Dated 1 February 2021) 
Applies to new policies issued between 2 March 2021 – 31 August 2021 and existing policies renewing between 1 April 2021 – 30 September 2021

Previous Combined PDS & FSG (Dated 25 June 2019) 
Applies to new policies issued between 1 July 2019 – 1 March 2021 and existing policies renewing between 1 August 2019 – 31 March 2021

Previous Combined PDS & FSG (Dated 15 January 2018) 
Applies to new policies purchased between 15 Jan 2018 – 30 June 2019 and existing policies renewing between 15 Jan 2018 – 31 July 2019

If you require any other documents please contact us.