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= The gap is defined as the difference between the vet's invoice and the claim benefit under your policy. Policy terms and conditions apply. GapOnly® is only available at participating Vets. Please visit GapOnly® to search for GapOnly® enabled vets. GapOnly® is a trademark owned by PetSure (Australia) Pty Ltd (PetSure) (ABN 95 075 949 923, AFSL 420183).
Pet Insurance Claims
We understand that your pets are a part of the family. So we've simplified our claims process to ensure that you receive your benefit as quickly as possible.
Note: In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.
Want to know if you are covered prior to treatment?
You can check out MyPet Portal via My Insurance Portal for a summary of your coverage or refer to your PDS and Certificate of Insurance for all your coverage information.
Pre-approvals aren’t mandatory, but can provide you with additional reassurance, so if you want to know if an upcoming or specific treatment for your pet will be covered, all we need is for you to email us at claimreview@petsure.com.au with the following:
- Policy number or Policy Holder and Pet Name.
- Name of the condition being treated and the proposed procedure.
- Name of your regular vet and the vet where the procedure will take place.
- An itemised estimate of costs relating to the procedure (optional- if you have it).
Once we receive this information, you can expect to hear back from us within two business days.
Note: A pre-approval will not be deemed to be valid unless we have agreed to it in writing. The reimbursed amount may vary from the pre-approval if the treatment provided by your vet differs from the treatment request in the pre-approval.
There are many ways to claim
If your Vet Clinic is a participating GapOnly® Clinic, then your Vet can submit a claim on your behalf, on the spot while you are at the Vet=.
Alternatively, your Vet may be able to submit an electronic pet insurance claim on your behalf (sometimes referred to as an eClaim). We will still communicate with you regarding the status of your claim and you will still need to pay for the Vet expenses upfront. For more information about how claims are handled, please refer to the Claims section of your Product Disclosure Statement.
You can also claim online through your MyPet Portal via My Insurance Portal.
To make a claim, through MyPet Portal, you will need the following documentation:
- Itemised invoice (a paid invoice that includes individual treatment items and costs adding up to the total amount paid); and
- Vet consultation notes, if you have them (these are the veterinarian's medical notes from examinations findings).
We may also contact you for additional documentation if needed. Not registered for My Insurance Portal? Register now.
If you prefer to submit your claims through the post please follow the 3 steps below:
- Fill in Pet Insurance Claim Form with your pet’s personal information and sign.
- Take the Claim Form to your vet and ask your vet to complete in full Part 2 and sign the form.
- Attach the original detailed itemised invoices, payment receipts and any relevant vet consultation notes to the completed claim form. Please do not staple documents. Ensure your vet includes their practice details on the original invoice.
Then mail your completed Claim Form to:
Everyday Pet Insurance
Locked bag 9021
Castle Hill, NSW, 1765
Contact us on 1300 10 1234 during our operating hours for more information.
In some instances we may require more information to process your claim such as medical history or pathology/laboratory results. We'll contact you or your vet(s) if required.
Important information
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Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.
