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Everyday Pet Insurance policies entered into for the first time prior to 17 July 2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard), arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by Hollard’s Authorised Representative (AR) Woolworths Group Limited ABN 88 000 014 675, AR 245476 (Woolworths). Everyday Pet Insurance policies entered into for the first time on or after 17 July 2023 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Woolworths. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at insurance.everyday.com.au/pet-insurance.
Pet Insurance Useful Documents
Here are some useful documents about your Pet Insurance to help you find the right answers and keep you updated on any changes which might affect your policy.
If you need more information or have any questions you can read our FAQs or call us on 1300 10 1234 between 8am-8pm (AEST/AEDT) Monday to Friday (except public holidays).
For new policies issued on or after 17 July 2023, and renewals on or after 13 August 2023
Combined Financial Services Guide and Product Disclosure Statement - Basic, Standard, Comprehensive and Comprehensive Plus (dated 17 July 2023)
This is the current Combined Product Disclosure Statement & Financial Services Guide for Basic, Standard, Comprehensive & Comprehensive Plus Cover. For new policies issued on or after 17 July 2023 and renewals on or after 13 August 2023.
Combined Financial Services Guide and Product Disclosure Statement - Indoor Cat PDS & FSG (dated 17 July 2023)
This is the current Combined Product Disclosure Statement & Financial Services Guide for Indoor Cat plan. For new policies issued on or after 17 July 2023 and renewals on or after 13 August 2023.
Pet Insurance Target Market Determination (TMD)
This document sets out the target market the product has been designed for. Applies to Basic, Standard, Comprehensive & Comprehensive Plus Cover. Effective 21 December 2023.
Indoor Cat Target Market Determination (TMD)
This document sets out the target market the product has been designed for. Applies to Indoor Cat plan. Effective 21 December 2023.
VetAssist Terms & Conditions
This document outlines the VetAssist terms and conditions and any VetAssist offers.
Pre-existing Condition review form
Please use this form if you wish to receive a waiver on any conditions that occurred before your policy started. For more information, please go to the Pre-existing Conditions page.
Cruciate Ligament Exam Form
Please use this form if you are making a claim related to a Cruciate Ligament examination or treatment.
Pet Insurance Claim Form
Please use this claim form if you wish to submit a paper claim.
Privacy Collection Notice
This document explains how we collect and protect your personal information.
Legacy Pet Insurance Product Disclosure Statements
The below applies to policies issued before 17 July 2023, and renewals before 13 August 2023:
Basic, Standard, Comprehensive & Comprehensive Plus PDS & FSG (dated 15 February 2023)
Indoor Cat Cover PDS & FSG (dated 15 February 2023)
Basic Accident PDS & FSG (dated 15 February 2023)
Basic Accident Cover Target Market Determination (TMD)
The below applies to policies purchased or renewed between 15 November 2021 and 14 February 2023:
Basic, Standard, Comprehensive & Comprehensive Plus PDS & FSG
1 Dec 2020- Basic, Standard and Comprehensive Cover
Applies to policies purchased or renewed between 5 October 2021 and 14 November 2021.
5 Oct 2021 – Supplementary Disclosure Statement
Applies to policies purchased or renewed between 5 October 2021 and 14 November 2021 (to read with the PDS dated 1 Dec 2020).
1 Dec 2020 - Pet Insurance Target Market Determination (TMD)
May 2016 - Accidental Injury Legacy Target Market Determination (TMD)
This document sets out the target market the product has been designed for. Effective 5 October 2021 to 14 November 2021.
1 Aug 2014 - Basic Cover (Accident Injury Only)
Applies to policies purchased on or after 1 August 2014 and renewal policies commencing on or after August 2019 (to read with the 26 August 2019 SPDS and 1 Dec 2020 SPDS)
- 5 Oct 2021 - Basic Cover SPDS (Accident Injury Only)
Applies to policies purchased on or after 1 August 2014 and renewal policies on or after August 2018 (to read with the 26 August 2019 SPDS and 1 December 2020 SPDS) - 26 Aug 2019 – Basic Cover SPDS (Accident Injury Only)
Applies to policies purchased on or after 1 August 2014 and renewal policies commencing on or after 26 August 2019 (to read with the current PDS dated 1 August 2014) - 1 Dec 2020 - Basic Cover SPDS (Accident Injury Only)
Applies to policies purchased on or after 1 August 2014 and renewal policies commencing on or after 1 December 2020 (To read with the current PDS dated 1 August 2014)
