What does Roadside Assist include?

Roadside Assist includes assistance with minor automotive repairs, flat batteries, emergency fuel, flat tyres, lost or locked keys and towing. To understand further details about what Everyday Roadside Assist includes, please see our Everyday Roadside Assist Terms and Conditions .

What is the Roadside Assist contact number?

You can contact our Roadside Assist Team on 1800 225 405 .

My car has broken down, how do I get help?

Call for Roadside Assistance now on 1800 225 405 and have these details ready: Car registration number Breakdown location Car VIN number Description of your car ( i.e. the build of your car)

How do I add Roadside Assist to my policy?

You can add Roadside Assist service when you take out a new Everyday Car Insurance policy, or purchase it on it's own if you already have an existing policy: If you're a new customer, get a quote online and simply add it to your policy as an optional extra. If you're an existing Everyday Car Insurance policyholder, you can call us on 1300 10 1234 during our operating hours . We'll add it to your policy and advise you of the new cost. We also offer a Standalone Roadside Assist product which does not require you to have Car Insurance policy with us. To find out more, click here .

Are there any areas in Australia where can’t get roadside help?

Everyday Roadside Assistance is Australia-wide unless the mobile automotive unit can’t reach you because of uncontrollable circumstances, like a severe storm. Read the Everyday Roadside Assist Terms and Conditions for more exclusions, such as roadside locations in restricted areas.

24/7 Emergency Roadside Assist | Everyday Insurance from Woolworths

Emergency Roadside Assist.

If you don't have a Roadside Assist membership but need immediate assistance, you can purchase the Emergency Roadside Assist membership online, or phone us on 1800 225 405. We'll help you get back on the road as quickly as possible.

Buy online opens in a new tab

Call 1800 225 405 opens in a new tab

What to do if you need emergency roadside assistance.

step one

Call 1800 225 405 & select Option 4.

Move your car safely to the roadside and put your hazard lights on. Call us for 24/7 roadside assistance nationwide and tell us what assistance you require.

step two

Our team will reach you.

Have these details ready when you call

Car registration number
Description of your car
Breakdown location
Car VIN number

(What's this?)

step three

Stay with your vehicle.

Decide if it’s safest to wait for us inside your vehicle (with seatbelts on) or outside nearby. If you’re in danger from oncoming traffic or it’s unsafe to remain with your car, let the operator know when you call.

Call Roadside Assist for:

free towing up to 20kms

Free towing up to 20kms.^{^}

battery restart or replacement

Battery restart or replacement.⁺

Key recovery.

tyre change

Tyre change.

urgent fuel replacement

Urgent fuel replacement.^>

minor breakdown repairs

Minor breakdown repairs.^**

Please read the Everyday Roadside Assist Terms & Conditionsopens in a new tab for further inclusions and exclusions.

Buy Roadside Assist before your car breaks down.

Buy now opens in a new tab

Tips for when you're back on the road.

Put a roadside assistance kit inside your car.

It should include items like an empty petrol can, motor oil, jumper leads, reflectors, flashlight and common repair tools for future minor roadside emergencies. It’s also a good idea to keep your car model’s manual handy, as well as bottled water and a first-aid kit.

Keep a spare key, tyre and battery.

Keep a spare key or key fob in a safe place or with someone you trust in case it gets misplaced. The same goes for tyres and batteries - if you have a spare in your car, you won’t have to buy replacements if something goes wrong.

Maintain your car regularly.

Look after your vehicle to reduce your chance of needing roadside assistance. Get scheduled services when they’re due, plus check all fluids and filters routinely and change them when needed. Also monitor tyre pressure and tyre treads and replace worn tyres.

Emergency Roadside Assist FAQs.

Since Everyday Roadside Assist has a large network of mobile mechanics, 95% of breakdowns are reached within 45 minutes of the initial call.

However, if you do find yourself stuck in a harder to reach location, the operator will stay in close contact with you until your mechanic arrives.

The Roadside Assist Team can also offer practical tips and advice over the phone, or organise an emergency taxi should you urgently need transport.

You can add Roadside Assist service when you take out a new Everyday Car Insurance policy, or purchase it on it's own if you already have an existing policy:

If you're a new customer, get a quote online and simply add it to your policy as an optional extra.
If you're an existing Everyday Car Insurance policyholder, you can call us on 1300 10 1234 during our operating hours. We'll add it to your policy and advise you of the new cost.
We also offer a Standalone Roadside Assist product which does not require you to have Car Insurance policy with us. To find out more, click here.

Important Information.

text: ^{^}Free towing to your preferred accredited repairer up to 20km. If there is no preferred accredited repairer within 20km, we will tow to the nearest accredited repairer up to 100km. Conditions apply. Please refer to the Roadside Assist Terms and Conditionsopens in a new tab.

text: ⁺If your battery is flat we arrange for a jump start or coordinate a replacement battery if required. We do not cover the cost of the replacement battery but we can arrange the supply as part of our service.

text: ^>We will arrange for either the delivery of emergency fuel or transportation of the Vehicle to the nearest refueling station, with fuel in excess of $10 at the Customer's cost. Towing is free up to the towing limits outlined within the Roadside Assist Terms and Conditions.

text: ^**Digicall will carry out minor Breakdown related repairs where possible and safe to do so at the roadside. However, if major parts or factory diagnostic equipment are required, the Vehicle will be transported to the nearest Authorised Repairer within the towing limits with any cost of repairs, including labour and any required parts, will be your responsibility. Towing is free up to the towing limits outlined within the Roadside Assist Terms and Conditions.

text: Everyday Roadside Assist services and support are provided by our Allied Service Provider - Digicall Assist Pty Ltd (ABN 92 152 605 340). This includes roadside assistance as an optional service product to your Everyday Insurance Comprehensive Car policy or as a standalone product. Benefits and eligibility for coverage is subject to the Roadside Assist Terms and Conditionsopens in a new tab including the limits and exclusions. Before you purchase the product you should carefully read the Roadside Assist Terms and Conditionsopens in a new tab to decide if this product is right for you.

Everyday Emergency Roadside Assist from Woolworths.

For immediate roadside assistance.

Emergency Roadside Assist.