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^ Free towing to your preferred accredited repairer up to 20km. If there is no preferred accredited repairer within 20km, we will tow to the nearest accredited repairer up to 100km. Conditions apply. Please refer to the Roadside Assist Terms and Conditions.
Emergency Roadside Assist
If you don't have a Roadside Assist membership but need immediate assistance, you can purchase the Emergency Roadside Assist membership online, or phone us on 1800 225 405. We'll help you get back on the road as quickly as possible.
What to do if you need emergency roadside assistance
Call 1800 225 405 & select Option 4
Move your car safely to the roadside and put your hazard lights on. Call us for 24/7 roadside assistance nationwide and tell us what assistance you require.
Our team will reach you
Have these details ready when you call
- Car registration number
- Description of your car
- Breakdown location
- Car VIN number
Your VIN number is your car's Vehicle Identification Number. It's 17 characters - both numbers and capital letters.
In some cars it can also be found on the door post of the driver's side door or under the hood on the engine block.
Stay with your vehicle
Decide if it’s safest to wait for us inside your vehicle (with seatbelts on) or outside nearby. If you’re in danger from oncoming traffic or it’s unsafe to remain with your car, let the operator know when you call.
Call Roadside Assist for:
Free towing up to 20kms^
Battery restart or replacement+
Key recovery
Tyre change
Urgent fuel replacement>
Minor breakdown repairs**
Buy Roadside Assist before your car breaks down
Tips for when you're back on the road
Frequently asked questions
Roadside Assist includes assistance with minor automotive repairs, flat batteries, emergency fuel, flat tyres, lost or locked keys and towing.
To understand further details about what Everyday Roadside Assist includes, please see our Everyday Roadside Assist Terms and Conditions.
You can contact our Roadside Assist Team on 1800 225 405.
Call for Roadside Assistance now on 1800 225 405 and have these details ready:
- Car registration number
- Breakdown location
- Car VIN number
- Description of your car ( i.e. the build of your car)
Since Everyday Roadside Assist has a large network of mobile mechanics, 95% of breakdowns are reached within 45 minutes of the initial call.
However, if you do find yourself stuck in a harder to reach location, the operator will stay in close contact with you until your mechanic arrives.
The Roadside Assist Team can also offer practical tips and advice over the phone, or organise an emergency taxi should you urgently need transport.
You can add Roadside Assist service when you take out a new Everyday Car Insurance policy, or purchase it on it's own if you already have an existing policy:
- If you're a new customer, get a quote online and simply add it to your policy as an optional extra.
- If you're an existing Everyday Car Insurance policyholder, you can call us on 1300 10 1234 during our operating hours. We'll add it to your policy and advise you of the new cost.
- We also offer a Standalone Roadside Assist product which does not require you to have Car Insurance policy with us. To find out more, click here.
Everyday Roadside Assistance is Australia-wide unless the mobile automotive unit can’t reach you because of uncontrollable circumstances, like a severe storm.
Read the Everyday Roadside Assist Terms and Conditions for more exclusions, such as roadside locations in restricted areas.
Important Information
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+ If your battery is flat we arrange for a jump start or coordinate a replacement battery if required. We do not cover the cost of the replacement battery but we can arrange the supply as part of our service.
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> We will arrange for either the delivery of emergency fuel or transportation of the Vehicle to the nearest refueling station, with fuel in excess of $10 at the Customer's cost. Towing is free up to the towing limits outlined within the Roadside Assist Terms and Conditions.
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** Digicall will carry out minor Breakdown related repairs where possible and safe to do so at the roadside. However, if major parts or factory diagnostic equipment are required, the Vehicle will be transported to the nearest Authorised Repairer within the towing limits with any cost of repairs, including labour and any required parts, will be your responsibility. Towing is free up to the towing limits outlined within the Roadside Assist Terms and Conditions.
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Everyday Roadside Assist services and support are provided by our Allied Service Provider - Digicall Assist Pty Ltd (ABN 92 152 605 340). This includes roadside assistance as an optional service product to your Everyday Insurance Comprehensive Car policy or as a standalone product. Benefits and eligibility for coverage is subject to the Roadside Assist Terms and Conditions including the limits and exclusions. Before you purchase the product you should carefully read the Roadside Assist Terms and Conditions to decide if this product is right for you.
